When is the Gallery open?
We are delighted to reopen our Gallery doors on Friday 21 May 2021.
Initially we will be operating with reduced opening hours from Thursday to Sunday, 11am–6pm. For the time being there will be no late-night openings.
Is the whole Gallery open?
Happily, yes, it is.
How long can I stay?
Once you have arrived you can stay as long as you want.
Timed ticket entry?
For your safety and the safety of our staff, everyone must book online in advance. Book Your Visit
If you are buying tickets as a group, you can book up to 6 tickets online. We cannot admit groups larger than 6 people.
To avoid waiting, please try to arrive within your 30-minute booked time slot, listed on your ticket.
Please follow government advice on social distancing.
Latecomers will only be admitted if there is the capacity to do so, and if it is safe for other visitors and our staff.
If I just turn up, will I be allowed in?
Visitors who have booked in advance will be given priority for entry. People without bookings will be admitted if there is there is capacity to do so.
If I cannot come to my allocated slot, can I exchange it for another time?
Gallery entry tickets are free so if you cannot make your time slot, please book again online for another time that is convenient. If you can cancel your previous booking too, that would be very helpful for our staff.
To cancel your timed entry slot, you can either email firstname.lastname@example.org or call 0207 472 5500 during our opening times, and our helpful Front of House team will take it from there.
What if I do not have access to a computer or need assistance booking?
Please call us on 0207 472 5500 (during our opening times) and we will be happy to help.
We would be grateful if people only call this number if it is absolutely essential as we have very limited resource to answer calls and need to prioritise those who do not have another booking option.
When I visit, will I need to give my name and contact number for test and trace?
Yes, your name and contact details will be required as part of the online booking.
For those not named on the booked timed entry slots, they will be required upon arrival to submit their details to the NHS COVID-19 app or provide details in person.
Will you check my temperature as I enter the Gallery?
We will not check your temperature on entering the Gallery, although if you suspect that you may have a temperature, we ask that you delay your visit until it is safe to do so.
If you feel unwell during your visit, we ask you to alert a member of staff.
Do I need to wear a face covering?
Yes you are required to, unless exempt. See face cover exemption guidance. This is for everyone’s safety and Camden Art Centre is happy to provide these to you when you arrive.
Will the Gallery staff be wearing protective equipment?
Yes, all staff will be wearing face coverings or visors (unless exempt) whilst moving around the building.
How will I be able to social distance in the Gallery?
We have reduced the numbers of visitors in the Gallery at any time and introduced a one-way route in and out of the building, to allow for social distancing. There are signs throughout the Gallery to remind you about these new measures.
What else can I do to help keep myself and others safe?
Is there seating in the Galleries for visitors? Is it safe to use these?
Yes, there is some seating in the galleries. These are cleaned regularly. Please do maintain 2m social distance also when seated.
Can physically less able visitors visit the Gallery as usual? What provisions will be made?
Lifts are available for those who need them most. Lift occupancy is limited to 4 people per lift or for one household group.
Full access provision is available to those who need it throughout the Gallery.
We have some seats in the galleries as usual with an increased cleaning programme in place to support this.
A wheelchair is available on request, on a first come, first served basis. Wheelchair handles will be cleaned between users.
There is one disabled parking bay. Please contact us in advance if you require this.
More information about accessibility to and around our building can be found on the access page.
If you require any access special requirements to be put in to place ahead of your visit, please do not hesitate to contact us by email email@example.com or call 0207 472 5500. A couple of working days’ notice ahead of your booked slot would be helpful to our staff.
Am I able to store items in the lockers?
Our lockers are not available to visitors at the moment to and we unfortunately cannot offer a cloakroom, so please be aware that you will have to carry your belongings with you, during your visit.
Are the toilets open?
Toilet facilities are available but with reduced capacity. Adjustments have been made to our toilet facilities to allow for social distancing.
What about baby changing facilities?
Baby changing facilities are available, with an enhanced cleaning programme in place.
Are you delivering gallery tours?
For now, we will not be offering tours as these are difficult with social distancing and group size limits in place.
As soon as these become available again, we will advertise these through the Camden Art Centre website and our social media channels.
Is the Café open?
Our lovely Café will be open.
For more information on our gallery Café, Cantine’s opening times/days, Covid-19 safety measures and booking system please visit the café webpage.
Is the Bookshop open?
Yes, but at this time, we will be selling only products related to the current exhibition. We are however selling a wide selection of Camden publications, Children’s books, and Artist editions through the online shop.
For health and safety reasons, we are only accepting card payments in our shop and café until further notice. Contactless payments are preferred.
Can I attend Events and Learning courses?
Our onsite Events and Learning programmes, including courses are sadly paused while social distancing and other health and safety measures are in place. We will be reviewing this regularly so please an eye on the Camden Art Centre website and social media channels for regular updates.
Please visit our what’s on page for our online activities.
How can I donate?
Thank you. You can find details of all the different ways to donate and support our work on the support page.
We have carried out risk assessments to ensure the gallery is a safe environment for visitors and staff. If Government advice changes, we will review our safety measures.
Camden Art Centre
London NW3 6DG
Galleries, Shop, Café & Garden
Underground: Finchley Road, Hampstead
Overground: Finchley Road & Frognal
Bus: 13, 268, 82, 113
On-site parking for disabled visitors is available, please call in advance to reserve a space.
As part of Camden Art Centre’s commitment to access, equality and diversity, we have made physical adjustments to our toilets, removing our urinals and updating our signage to make all toilets accessible for our audiences. We wish to create an environment where all staff, artists and visitors are afforded respect and dignity; this is a step towards making the Centre more accessible for trans and non-binary people, and parents with children. Our longer-term aim is to increase the number of toilet cubicles when funding allows. If you have any comments, questions or feedback, please contact firstname.lastname@example.org
There is paid parking available at the O2 Shopping Centre 400 metres away. On-street parking is unrestricted on Sundays.
For information on group visits and tours, please see here.